e& Egypt and Ericsson have extended their managed services and customer support agreement for another five years, to strengthen customer-centricity, efficiency, Artificial Intelligence (AI) Integration, cost-savings, and scalability for the communication service provider (CSP).
Ericsson will retain responsibility for e& Egypt’s network operations and customer support, helping it to boost service quality, enhance user experiences, and increase scalability for future network growth by leveraging Ericsson’s word-leading advanced network operations and optimization, in addition to AI and digital capabilities.
Amr Fathy, Chief Technology and Information Officer at e& Egypt, stated: “In our pursuit to evolve the network and achieve our vision to be Egypt’s Top Digital Telco Brand, we will rely on Ericsson as a long-standing, trusted partner through our Managed Network Services agreement extension. This partnership highlights a shared vision to leverage AI-driven network technologies for next-generation advancements in telecommunications. We seek to build on Ericsson’s experience to integrate AI in the network operations, improve service quality and user experience for our subscribers while paving the way for future growth.”
Ekow Nelson, Vice President and Head of Global Customer Unit for e& at Ericsson Middle East and Africa, said: “We are honored by this renewal, which reinforces our commitment to exceptional service quality. Our extended partnership aligns with e& Egypt’s efforts to provide an elevated user experience for its customers, as it transforms into a technology company powering the connected digital future.”
Ericsson’s long history with e& Egypt spans nearly two decades, with many collaborations across multiple dimensions and two generational shifts in mobile technology. The two partners are currently gearing up to launch 5G in Egypt.
